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Payments & Shipping

For information on shipping, payments and gifting.

What forms of payment do you accept?

We currently accept Visa, Maestro, MasterCard, American Express, ShopPay, Apple Pay, Google Pay and Paypal.Do you offer buy-now-pay-later?. In the UK, you can get more time to pay with Klarna. Klarna's Pay in 3 / Pay in 30 days are unregulated credit

What is the status of my order?

You'll receive a shipping notification by email or text once your order is on the way. Not received anything? Don't worry; check your spam/junk folders. These emails contain links that can sometimes be filtered by mistake.You can also track your orde

How can I track my order?

You'll receive a shipping notification by email or text once your order is on the way which will contain your tracking link and tracking number. Not received anything? Don't worry; check your spam/junk folders. These emails contain links that can som

How can I change my order?

Please email [email protected] as soon as you've placed your order, and we'll do our best to help. But please be aware this isn't always possible due to our fast dispatch times.

My order is marked as delivered, but I haven't received it?

Please try not to worry; we'll always be happy to help. But first, ensure you've checked around your property, including any 'safe spaces' or any covered containers in case of bad weather. If you still can't find your order, please double-check with

What countries do you deliver to?

We deliver to almost every country (with some exceptions). Please bear in mind that there may be occasions when we have to pause shipping to specific locations. But this is only to ensure your order gets to you within the expected time frame. In most

When will I receive my order?

This depends on where you are in the world, and which shipping service you opt for at checkout.Check out our Shipping & Delivery page here for a full breakdown of our estimated shipping times.

How much does shipping cost?

Due to the massive variation in shipping costs depending on the destination, we'd recommend adding your chosen products to the cart to proceed and get an accurate shipping cost for your order. All shipping costs are calculated based on weight, delive

Why is express delivery the only option available to my country?

We want to help you get journaling as soon as possible. With that in mind, we're always monitoring our shipments. So if there's a chance of long delays or lost packages, we'll pause standard shipping. It's only temporary, but it'll ensure your order

Do I have to pay customs fees?

There's no duty to pay for orders within the United Kingdom, the European Union and the United States of America. For anywhere else, duty is collected per that country's customs regulations. All our deliveries are sent using tracked services. This me

I need an invoice for my order

No problem! Just email [email protected] with your order number, and we'll get back to you with your invoice within two business days.Alternatively, if you sign up for an account either at checkout or via the website, you'll be able to downloa

Do you have the option to order as a gift?

Although we don't currently have a gift option at the checkout, we've made sure not to include any pricing information inside our orders. So if you want to send one of our products as a gift, the recipient won't get this information sent to them. Pur

I have given an incorrect address when placing my order

To be safe, we recommend double-checking the address information before submitting your order. But if you order to an incorrect address, please email [email protected] as soon as possible after purchase. Just ensure the email contains your ord

Do you offer bulk discounts?

Yes. We offer bulk discounts of up to 40% on MindJournal, MindJournal Pro, and Balance Planner orders. Add the items to your cart using one of the discount codes below. You can also mix and match these, depending on the amount you're looking to purch