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Payments & Shipping

14 articles

For information on shipping, payments and gifting.

Articles

What forms of payment do you accept?

We currently accept Visa, Maestro, MasterCard, American Express, ShopPay, Apple Pay, Google Pay and Paypal. But we want to help as many guys as possible, so we've partnered with Clearpay too. By choosing this option at the checkout, you can split the

What is the status of my order?

You'll receive a shipping notification by email or text once your order is on the way. Not received anything? Don't worry; check your spam/junk folders. These emails contain links that can sometimes be filtered by mistake.You can also track your orde

How can I change my order?

Please email [email protected] as soon as you've placed your order, and we'll do our best to help. But please be aware this isn't always possible due to our fast dispatch times.

My order is marked as delivered, but I haven't received it?

Try not to worry. Make sure you've checked around your property first, including any 'safe spaces'. Then double-check with other residents and your immediate neighbours. Still can't find your order? Contact [email protected] with your order nu

What countries do you deliver to?

We deliver to almost every country (with some exceptions). Please bear in mind that there may be occasions when we have to pause shipping to specific locations. But this is only to ensure your order gets to you within the expected time frame. In most

When will I receive my order?

This depends on two things: where you are in the world and the service you chose when checking out. Want to see a full breakdown of our estimated shipping times? Check out our Shipping & Delivery page here.

How much does shipping cost?

Shipping costs are based on weight, delivery method and location. Add your products to the cart and head to the checkout to get an accurate shipping cost for your order.

Why is express delivery the only option available to my country?

We want to help you get journaling as soon as possible. So if there's a chance of long delays or lost packages, we'll pause standard shipping. It's only temporary, but it'll ensure your order gets to you safely and on time.

Do I have to pay customs fees?

There's no duty to pay for orders within the United Kingdom, the European Union and the United States of America. For anywhere else, duty is collected per that country's customs regulations. All our deliveries are sent using tracked services. This me

I need an invoice for my order

No problem! Just email [email protected] with your order number, and we'll get back to you with your invoice within two business days.

Do you have the option to order as a gift?

Although we don't currently have a gift option at the checkout, we've made sure not to include any pricing information inside our orders. So if you want to send one of our products as a gift, the recipient won't get this information sent to them. Alt

Do you offer gift cards?

Yes, we do. You can buy an e-gift card here.

I have given an incorrect address when placing my order

To be safe, we recommend double-checking the address information before submitting your order. But if you order to an incorrect address, please email [email protected] as soon as possible after purchase. Just ensure the email contains your ord

Do you offer bulk discounts?

Yes. We offer bulk discounts of up to 40% on MindJournal and MindJournal Pro orders. Add the items to your cart using one of the discount codes below. You can also mix and match these, depending on the amount you're looking to purchase. Buy 10+ journ