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Returns & Refunds

5 articles

For information on cancellations, returns, and damages, click here.

Articles

I want to cancel my order

Please email [email protected] as soon as you've placed your order, and we'll do our best to help. But please be aware this isn't always possible due to our fast dispatch times.

How do I make a return or exchange?

Changed your mind or need to return an unwanted gift? Please contact [email protected] within 30 days of delivery, and we'll happily organise an exchange or refund. Please note: any returned products must be unused and returned in their origin

I'd like a refund under your happiness guarantee

Your happiness is our priority. That’s why the MindJournal is covered by our Happiness Guarantee. This means if you’ve experienced no positive benefits after 30 days, we’ll give you a refund. No questions asked. Please note: MindJournal Pro and The C

I have returned my order, how long does the refund take?

Your refund will be processed within seven business days after your return is received and processed by our warehouse team. Once complete, you'll receive an email to notify you. Please note that refunds can take 3-5 business days to revert to your or

My order arrived damaged. What should I do?

We're sorry to hear your order arrived damaged. We appreciate how frustrating that can be. Please email [email protected] with your order number and photos of the damage. Then we'll do our best to offer you a solution as soon as possible.